Frequently Asked Questions
Why Justly Wed?
Justly Wed is committed to the LGBT community and marriage equality. Our goal is to offer tasteful, hip, and innovative jewelry in a validating environment. We offer great service, selection, and quality. Justly Wed is a gay-owned company, run by committed partners who share the promise of a just future.
How do I find out my ring size?
Justly Wed recognizes that not all ring sizers are equal. One way to find out your ring size is to go into a jewelry store and ask an employee to help you. There are different ring sizers for different ring widths, so you will want to be measured with a ring sizer that is closest to the width of the ring(s) that you will be purchasing. If you prefer not to go to a store to have your finger sized, Justly Wed is glad to mail to you a ring sizer of your own. Please contact us at 888.JW4.LGBT (888.594.5428).
Given the variability of sizings (based on the skill of those doing the measuring), there is a possibility that your size may be off by a fraction of a size. In most cases, Justly Wed is glad to re-size it for you, at NO additional charge.
How do I place an order on JustlyWed.com?
Please visit our Placing an Order section for more information.
Is it safe to order on JustlyWed.com?
Yes, it is safe to shop on JustlyWed.com. Justly Wed uses a payment gateway with 128 bit SSL security. If you would prefer to place your order by phone, just call our Customer Service at 888.JW4.LGBT (888.594.5428). In addition, Justly Wed does not store any credit card information used for ordering. Lastly, your name or contact information will never be distributed or sold.
Can I have the inside of my ring(s) engraved?
Yes, you can have your ring engraved. Just call us at 888.JW4.LGBT (888.5945428) or email and we will be glad to discuss the options with you.
What if I need the ring resized?
Simply call Justly Wed at 888.JW4.LGBT (888.594.5428) to receive a Return Authorization number. See steps to Return or Exchange an Item for more information.
What payment methods do you accept?
Justly Wed gladly accepts payment by credit card (Visa, MasterCard, or Discover), bank wire, or personal checks. See Payment Options for more information.
Do I have to pay sales tax?
At this time, there is no tax on orders shipped outside of North Carolina. NC residents will be required to pay state sales tax of 6.75%. Orders shipped to Canada will include applicable providence taxes and will be labeled as GST/PST/HST on your receipt.
Will you create a custom piece of jewelry for me?
Justly Wed is eager to help you design your perfect ring(s). Please see our Custom Design section for more detailed information.
Do you make small changes on existing pieces?
Justly Wed is committed to your highest satisfaction and can be extremely flexible with customization. Please contact us at 888.JW4.LGBT (888.594.5428) or email.
What is your return policy?
Justly Wed is committed to your highest satisfaction. Please read our 30-Day Return Policy for more information.
Will I be liable for my jewelry while it is being shipped?
Yes, you will be liable for your jewelry while it is being shipped to Justly Wed. Please ensure you have a current appraisal value and insure your items accordingly. See Return and Exchange instructions for information on how to prepare your package for shipping.
Can I ship my order to an international location?
At this time, Justly Wed only accepts orders for delivery in the United State of America and Canada. Please check back with us at a later date for more updated information.
How can I check on an order placed on JustlyWed.com?
Justly Wed will provide purchasers with order confirmation, order status, and shipment confirmation email. For additional information regarding your order, please contact us at 888.JW4.LGBT (888.594.5428) or email us your questions.
